Delivery & Returns

Production Time

Because our jewellery is handmade to order, orders typically ship within 2-5 business days depending on the complexity of the piece. If, however, you need your order by a specific date, please contact us and we will be more than happy to accomodate your needs by making sure that your order can get to you in time.

UK Delivery Options

These options exclude the production time.

 DELIVERY METHOD CUT OFF TIME ESTIMATED DELIVERY DELIVERY COST
Royal Mail 2nd Class N/A 2-4 Working Days £3.95
Royal Mail 1st Class 2pm GMT 1-2 Working Days £4.58
Royal Mail Tracked 24Hrs 2pm GMT

Next Working Day

£5.46

 

International Delivery Options

These options exclude the production time.

 DELIVERY METHOD CUT OFF TIME ESTIMATED DELIVERY DELIVERY COST
Standard Delivery (No Tracking) N/A 5-7 Working Days £5.99
Standard Delivery (With Tracking) N/A 5-7 Working Days £10.69

 

Customs & Import Duties

Please note that you may have to pay your countries custom taxes for the jewellery you are receiving once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel; Daint is not responsible for paying any customs taxes on international orders. We have no control over these charges and are unable to predict what they may be. Saying this, most packages go through without any charges, however, the chance that some charges may incur cannot be ruled out. Customs policies vary widely from country to country so you may want to get in touch with your local customs office for any further information. 

Returns Policy

We hope you're over the moon with your jewellery and it would sadden us if you felt the need to return your item(s), however, should you have a change of heart, we do accept returns under the stated terms below.

  • Item(s) are returned within 30 days of purchasing.

  • Item(s) must be unworn and in resalable condition.

  • All original packaging must be included (box, pouch, thank you note).

  • You must obtain proof of postage from the Post Office. On the off chance that your parcel is lost on its way back to us, we may not be be able to process your return without proof of purchase.

  • Currently, we do ask for the cost of the return to be paid for by the customer.

  • We reserve the right to refuse a refund if items are returned to us outside our returns policy.

 How Do I Return My Order?

  • Please make sure to email daintjewellery@gmail.com with the reason you would like to return your item(s). Make sure to include your name, delivery address, order number, title/description of item(s) that you are returning. We will reply confirming the return of your item(s) and providing you an address of where to post your return to.

  • Package up securely using as much of the original packaging where possible.

  • Take your parcel to any Post Office counter service and send to the address provided.

  • Make sure to obtain proof of postage from the Post Office.

When Will I Recieve My Refund?

Returns are processed within 5 days of recieving the parcel. Refunds will be issued to the card or payment method used to make the original purchase. You will recieve a confirmation email as soon as the transaction has been processed.