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SHIPPING

production time

All items are made to order and are typically shipped within 4-6 working days.

Items that require hallmarking are typically shipped within 7-10 working days.

Please read product descriptions for hallmarking requirements.

shipping costs

£3.00 - Royal Mail Tracked 24

All orders are shipped with Royal Mail Tracked 24. Tracking numbers are included in your dispatch emails, please make sure to check your junk mail.

in a hurry?

If you like to receive your order by a certain date, please do get in touch prior to ordering and I will try my best to accommodate.

RETURNS

returns

We have a 14 day returns policy, which means you have 14 days after receiving your order to request a return.

You will be responsible for paying for your return postage. Please make sure you use a guaranteed service.

eligibility

Your item must be in the same condition that you received it, unworn or unused and in its original packaging.

For hygiene reasons we do not accept any returns on earrings due to hygiene reasons.

none returnable items

We don't accept returns on earrings (unless there is a fault), custom items including rings and engraved items, gift cards and sale items.

damages and issues

Please get in touch within 24 hours of receipt if you should notice your order to be faulty.

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